We do not have a storefront or warehouse for local pickup to keep the cost as low as possible for our customers, however we offer free shipping in the continental USA for orders over $500. We also offer worldwide shipping calculated by weight at checkout.
Please note, Dirt Lockers® and JHooks are made to order in the USA and ship separately with FedEx, so they may arrive on different days. Expect 1-2 weeks for delivery. ALL orders are shipped in boxes with a maximum weight of 50lbs each. Each box can hold up to 100 small, or 30 medium, or 25 large Dirt Lockers®.
We do not offer exchanges but we do accept returns within 14 days from delivery for any unused Dirt Lockers® in their original packaging. Partial bulk order returns will be subjected to regular pricing and deducted from your refund. Return service and labels will be provided for a charge and deducted from your total refund as well as a $15 recycled plastic manufacturer’s restocking fee. To request a refund, please email us with your order number, product description, and quantity to be returned. You will receive an email confirmation and instructions. Upon receipt of the item, you will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed. If you have received an incorrect item, please contact us and give us the opportunity to correct our error.
We do not offer holiday or special occasion discounts beyond our military/senior/first responder discount with proof of ID, but we do offer discounted pricing for bulk orders in packs of 100 on our store and free shipping on all orders in the continental USA. As we are a small family owned business using 100% recycled plastic, our manufacturing costs are a lot higher than if we used virgin plastic, but we keep our prices as low as possible for you, the customer, to encourage our collective environmental impact. Each Dirt Locker® purchased saves the equivalent of 13 plastic milk jugs from entering our oceans and landfills! Our hope is to offer customers an environmentally and budget friendly DIY solution compared to inefficient and expensive alternatives.